Items in new, unused, and shelf-ready condition with all original packaging may be returned within 30 days of receipt for a refund or exchange. If the items were sold as sets or in multiples, they must be returned in the same sets of multiples.

Exceptions to this return policy include, but are not limited to, the following:

1. Sale items, discounted items, custom orders, special orders and monogrammed items are not returnable.  Items discounted from their MSRP, such as rugs, and items discounted during special promotion periods are returnable

2. Art, furniture, mirrors, and sterling silver items are not returnable.

3. Alain Saint Joanis, Alberto Pinto, Ambella Home, Anna Weatherley, Caracole, Chelsea House, Christofle, Coastal Living, Currey, Daum, David Mellor, Downright, Ercuis, Essentials for Living, Four Hands, Frederick Cooper, Hering Berlin, Interlude Home, Ivy Guild, Jamie Young, John-Richard, J Seignolles, Kelly Hoppen, Lalique, Made Goods, Medard de Noblat, Meissen, Mike & Ally, Noir, Odiot, Regina Andrew, Richard Ginori, Sonder, Varga, Villa & House and Wildwood Lamps items are not returnable.

4. Herend, Jay Strongwater and Moser items will incur a 20% restocking charge

5. Shipping fees are not refundable.

6. Special orders, custom orders, Alain Saint Joanis, Alberto Pinto, Ambella Home, Anna Weatherley, Caracole, Chelsea House, Christofle, Coastal Living, Currey, Daum, David Mellor, Downright, Ercuis, Essentials for Living, Four Hands, Frederick Cooper, Hering Berlin, Interlude Home, Ivy Guild, Jamie Young, John-Richard, J Seignolles, Kelly Hoppen, Lalique, Made Goods, Medard de Noblat, Meissen, Mike & Ally, Noir, Odiot, Regina Andrew, Richard Ginori, Sonder, Varga, Villa & House and Wildwood Lamps are not cancellable once they have been placed.

Items which do not meet these conditions will be returned to you, and you will be charged for all return shipping charges. Any items returned without a Return Authorization number will be automatically returned to you, and you will be charged for all return shipping charges.

If you received free shipping on your order, the original shipping costs will be deducted from your return if you get a refund for your return. They would not be deducted if you get a gift card for your return.